Terms and Conditions

1. Introduction and Acceptance

Welcome to Cypressgrovevilla. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Guest," "you," or "your") and Cypressgrovevilla ("Company," "we," "us," or "our") governing your access to and use of our website https://cypressgrovevilla.com and our services at our luxury casino hotel located at Via Traves, 40, 10151 Turin TO, Italy.

By accessing our website, making a reservation, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our website or services.

2. Definitions

For the purposes of these Terms:

• "Services" refers to all accommodations, casino gaming, dining, entertainment, and other amenities provided by Cypressgrovevilla
• "Website" means https://cypressgrovevilla.com and all associated pages
• "Guest" means any person who makes a reservation or uses our services
• "Booking" means a confirmed reservation for accommodations or services
• "Gaming Activities" refers to all casino-related services including but not limited to slot machines, table games, and other gambling activities

3. Eligibility and Age Requirements

3.1 General Eligibility

To use our services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Not be prohibited from using our services under applicable laws

3.2 Gaming Age Restrictions

3.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4. Reservations and Bookings

4.1 Booking Process

When making a reservation through our website or other channels:

• All information provided must be accurate and complete
• A valid payment method is required to secure your booking
• Confirmation will be sent to the email address provided
• Prices are subject to availability and may change without notice

4.2 Payment and Deposits

We accept the following payment methods: credit cards, debit cards, and cash (EUR currency). A deposit or full payment may be required at the time of booking. All prices are displayed in EUR and include applicable taxes unless otherwise stated.

4.3 Booking Modifications

Modifications to existing reservations are subject to availability and may incur additional charges. Changes must be requested at least 48 hours before the scheduled check-in date. We cannot guarantee the availability of modified accommodations or rates.

4.4 Check-In and Check-Out

• Check-in time: 3:00 PM
• Check-out time: 11:00 AM
• Early check-in and late check-out are subject to availability and may incur additional charges
• Valid government-issued photo identification is required at check-in

5. Cancellation and Refund Policy

Cancellation terms vary depending on the rate plan and booking type. Please refer to your booking confirmation for specific cancellation terms. General guidelines:

• Cancellations made more than 7 days before check-in: Full refund minus administrative fee
• Cancellations made 3-7 days before check-in: 50% refund
• Cancellations made less than 3 days before check-in or no-shows: No refund
• Special promotional rates may have different cancellation policies

For detailed refund information, please see our separate .

6. Casino Gaming Terms

6.1 Gaming Regulations

All gaming activities are subject to Italian gaming laws and regulations. By participating in gaming activities, you agree to comply with:

• All applicable gaming laws and regulations
• House rules and gaming policies
• Decisions made by casino management and gaming officials
• Responsible gaming guidelines

6.2 Gaming Conduct

We maintain a zero-tolerance policy for:

• Cheating, collusion, or any form of fraudulent behavior
• Use of unauthorized devices or software
• Abusive behavior toward staff or other guests
• Intoxication that disrupts gaming operations

Violation of gaming conduct rules may result in immediate expulsion, forfeiture of winnings, and potential legal action.

6.3 Responsible Gaming

We are committed to responsible gaming practices. We offer:

• Self-exclusion programs
• Deposit and time limits
• Access to problem gambling resources
• Staff trained to identify and assist individuals with gambling problems

If you or someone you know has a gambling problem, please contact our responsible gaming team or seek help from professional organizations.

6.4 Winnings and Payouts

All winnings are subject to verification and validation. We reserve the right to withhold payment pending investigation of any suspicious activity. Large winnings may require additional identity verification and tax documentation as required by law.

7. Guest Conduct and Behavior

All guests are expected to conduct themselves in a respectful and appropriate manner. We reserve the right to refuse service or remove any guest who:

• Engages in disruptive, threatening, or illegal behavior
• Damages property or facilities
• Harasses staff or other guests
• Violates these Terms or our policies
• Appears intoxicated or under the influence of illegal substances

No refund will be provided for removal due to misconduct.

8. Property Damage and Liability

8.1 Guest Responsibility

Guests are responsible for any damage to hotel property, furnishings, or equipment caused by themselves or their visitors. Charges for repairs or replacement will be billed to the payment method on file.

8.2 Lost or Stolen Items

While we maintain security measures, Cypressgrovevilla is not responsible for lost, stolen, or damaged personal property. We recommend using in-room safes for valuables. Items left in guest rooms after checkout will be held for 30 days before disposal.

8.3 Limitation of Liability

To the maximum extent permitted by law, Cypressgrovevilla shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage except as caused by our gross negligence or willful misconduct
• Acts of God, natural disasters, or circumstances beyond our reasonable control

Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

10. Intellectual Property

10.1 Ownership

All content on our website, including but not limited to text, graphics, logos, images, videos, software, and design elements, is the property of Cypressgrovevilla or its licensors and is protected by copyright, trademark, and other intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Copy, modify, distribute, or reproduce any content without written permission
• Use our trademarks, logos, or branding without authorization
• Reverse engineer, decompile, or disassemble any software or technology
• Use automated systems (bots, scrapers) to access our website

11. User Content and Reviews

If you submit reviews, comments, photos, or other content to our website or social media channels, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, display, modify, and distribute such content. You represent that:

• You own or have the rights to the content submitted
• The content does not violate any third-party rights
• The content is not defamatory, obscene, or illegal

We reserve the right to remove any content that violates these Terms or is otherwise objectionable.

12. Website Use and Restrictions

When using our website, you agree not to:

• Interfere with or disrupt the website or servers
• Attempt to gain unauthorized access to any systems or networks
• Upload viruses, malware, or harmful code
• Engage in any fraudulent or illegal activities
• Impersonate any person or entity
• Collect personal information about other users
• Use the website for any commercial purpose without authorization

13. Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications. We do not endorse, control, or assume responsibility for any third-party content, privacy policies, or practices. Your interactions with third-party services are solely between you and the third party.

14. Indemnification

You agree to indemnify, defend, and hold harmless Cypressgrovevilla, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any rights of another person or entity
• Your violation of applicable laws or regulations

15. Disclaimer of Warranties

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness of content
• Warranties that our services will be uninterrupted, secure, or error-free

16. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, civil unrest, or government actions
• Pandemics or public health emergencies
• Labor disputes or strikes
• Utility failures or telecommunications outages

17. Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles.

17.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Brianneview, ACT, Italy.

17.3 Informal Resolution

Before initiating formal legal proceedings, you agree to first contact us to attempt to resolve the dispute informally. Please send written notice to the contact information provided in Section 20.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications (if applicable)

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. If you do not agree with the changes, you must discontinue use of our services.

19. Termination

We reserve the right to terminate or suspend your access to our website and services at any time, without notice, for conduct that we believe:

• Violates these Terms or our policies
• Is harmful to other guests, staff, or our business
• Violates applicable laws or regulations
• Exposes us to legal liability

Upon termination, your right to use our services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to liability limitations, indemnification, and dispute resolution.

20. Contact Information

21. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

22. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Cypressgrovevilla regarding your use of our services and supersede any prior agreements or understandings.

23. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver shall be effective unless in writing and signed by an authorized representative of Cypressgrovevilla.

24. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms at any time without restriction or notification.

25. Language

These Terms are provided in English. If translated into other languages, the English version shall prevail in case of any discrepancies or conflicts.